Terms & Conditions of Use

Definitions & Interpretation

In these Terms, the following expressions have the meanings set out below:

• “Provider”, “we”, “us” or “our” means Quinnsite Ltd (trading as Quinnsite), a private limited company incorporated in England and Wales with company number 17325930, whose registered office is at 27 Old Gloucester Street, London WC1N 3AX, United Kingdom, and its directors, officers, employees, agents, licensors, contractors and successors in title.
• “User”, “you” or “your” means any person, firm, company, body corporate or unincorporated association accessing or using the Service, whether as a visitor, registered account holder, or on behalf of an organisation.
• “Service” means all software calculators, sizing tools, knowledge-base articles, design-journey content, charts, data, methodologies, templates, PDF reports, code, interfaces and any other materials made available by the Provider through quinnsite.co.uk or any successor domain or application.
• “Output” means any numerical result, table, chart, diagram, report, recommendation, classification, badge, stamp, PDF export, compliance assessment, or other output produced by the Service in response to User inputs.
• “Qualified Engineer” means a chartered civil, structural, or drainage engineer (CEng MICE, CEng MICE(CIWEM), or equivalent international qualification) holding current professional indemnity insurance, with demonstrable competence in sustainable drainage design under the applicable jurisdiction.
• “Standards” means any industry codes, British Standards, European Standards, statutes, regulations, or published technical guidance referenced (by name, extract, or reference only) within the Service, including but not limited to CIRIA C753, BRE Digest 365, Defra Non-Statutory Technical Standards, Environment Agency climate change allowances, BS EN 752, BS EN 12056-3, BS EN 858, Approved Document H, HM Treasury Green Book, and Water UK SSG/DCG (formerly Sewers for Adoption).
• “Design Life” means the period over which a SuDS component or scheme is expected to function as intended, as separately determined by a Qualified Engineer for the specific project.
• “Working Day” means any day other than Saturday, Sunday or a public holiday in England.

Headings are for convenience only and do not affect interpretation. Singular includes plural and vice versa. References to a statute or statutory instrument include any amendment, re-enactment or replacement from time to time. References to “including” or “in particular” are illustrative and not exhaustive.

Acceptance & Eligibility

By accessing, browsing, downloading any Output from, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms, the Professional Disclaimer, the Limitation of Liability, and every other clause set out in this document. If you are entering into these Terms on behalf of an organisation, you warrant that you have authority to bind that organisation and that references to “you” include that organisation.

You further confirm that:

• You are at least 18 years of age and of sound mind;
• You possess the technical and professional competence appropriate for your intended use of the Service, or you will ensure that all Outputs are reviewed by a person who does;
• You are not prohibited from receiving the Service under the laws of your jurisdiction or any sanctions regime applicable to the Provider; and
• You will use the Service only in accordance with these Terms and all applicable laws.

If you do not accept these Terms in full, you must discontinue use of the Service immediately.

Nature & Purpose of the Service

The Service is provided solely as a feasibility-screening, concept-sizing and educational aid for persons with relevant engineering training. It is not a replacement for, and must not be relied upon as a substitute for:

• The exercise of independent professional judgement by a Qualified Engineer;
• Full design calculations carried out in accordance with the latest editions of all applicable Standards;
• Site-specific investigation, survey, ground-condition testing, flood-risk assessment or hydrological study;
• Statutory approvals, planning consent, sewer adoption agreements, build-over consents, or consultation with the Lead Local Flood Authority, Environment Agency, sewerage undertaker, highway authority, or any other competent authority; or
• Construction, installation, inspection, commissioning, maintenance or decommissioning of any drainage or water-management infrastructure.

Every Output represents an indicative value produced by simplified computations based on the inputs you provide. The Outputs do not constitute a design, specification, certification, adoption approval, planning response, or any form of regulatory compliance statement.

Payment, Subscriptions & Billing

Public beta. During the public beta the Service is provided free of charge. No payment is required and no payment-card details are collected until paid subscriptions are introduced. We will give reasonable advance notice before any charges begin.

Subscriptions. When paid plans launch, the Service is offered on a subscription basis (for example, a monthly per-engineer plan). The plan, price and billing frequency that apply are those shown on our pricing page at the time you subscribe. Where “founder” pricing is offered it applies for the stated period from the start of your paid subscription.

Payment processing. Payments are processed securely by our third-party payment processor, Stripe (Stripe Payments Europe, Ltd. and/or its relevant UK group company). We do not receive or store your full card number or payment credentials; these are handled by the processor under its own terms and its PCI-DSS obligations. Accepted methods may include major credit and debit cards (Visa, Mastercard and American Express) and digital wallets (Apple Pay and Google Pay), subject to availability in your territory.

Automatic renewal & cancellation. Paid subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled beforehand. You may cancel at any time; cancellation takes effect at the end of the current paid period and you keep access until then. Except where required by law, fees already paid are non-refundable and we do not provide pro-rata refunds for partial periods.

Price changes. We may change subscription prices from time to time. Any change will be notified to you in advance and will take effect from your next renewal, giving you the opportunity to cancel before it applies.

Taxes. Unless stated otherwise, prices are exclusive of VAT and any other applicable taxes, which will be added where required.

Failed payments. If a payment fails, we may suspend, downgrade or restrict access to paid features until the outstanding amount is settled. Persistent failure may result in cancellation of the subscription.

Consumer cancellation rights. If you contract as a consumer, you may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because the Service is supplied digitally and access is provided immediately, you may be asked to acknowledge that your 14-day cancellation right can be affected once supply has begun. Nothing in these Terms affects your non-excludable statutory rights.

Professional Disclaimer & No Advice

The Service is provided on a general information basis. The Provider makes no representation, warranty or undertaking that any Output:

• Is accurate, complete, current, reliable, or suitable for any particular purpose;
• Complies with any Standard, regulation, planning condition, sewer-adoption requirement, insurance-policy requirement, or contract;
• Accounts for all hydraulic, hydrological, geotechnical, environmental, ecological, heritage, highway, structural, fire, contamination, or third-party considerations that may apply to a given site;
• Reflects the latest amendments, supersessions, withdrawals or re-issues of any referenced Standard; or
• Can be used as evidence of compliance, as a basis for a construction contract, as a contribution to a formal Flood Risk Assessment, or in any legal proceedings.

Where the Service presents badges, stamps, “PASS”/“FAIL” indications, compliance markers, or similar visual cues, these are indicative only; they reflect the result of a simplified check against a user-supplied target and do not constitute a compliance statement, certification, sign-off, or warranty of suitability.

Mandatory Engineer Verification

Such verification shall, at a minimum, include:

1. A critical review of the inputs supplied to the Service and whether they are representative of the site;
2. Re-calculation of each Output by an independent method or against a first-principles hand calculation;
3. Confirmation that the methodology assumed by the Service (as described in the tool’s method notes) is applicable to the project in question, and selection of more sophisticated methods where appropriate;
4. Comparison of the Output against the latest editions of all applicable Standards, including any regional or local-authority variations;
5. Assessment of the Output in the wider design context, including interaction with upstream and downstream systems, adoption intentions, maintenance provisions, climate-change allowances, and whole-life carbon considerations; and
6. Preparation of a formal design record, under the responsibility of a named Qualified Engineer, that supersedes and does not merely reproduce the Output.

Where an Output is exported as a PDF or transmitted in any form, you are solely responsible for adding appropriate professional sign-off, PI-insurance statements, and CDM 2015 design-risk information as required by the project. A PDF generated by the Service is a working-paper output only; it is not a formal deliverable.

Accuracy, Warranties & Fitness for Purpose

To the fullest extent permitted by law, the Service is provided “as is” and “as available” without any warranties, conditions, terms, representations or undertakings of any kind whatsoever, whether express or implied, statutory or otherwise. Without limitation, the Provider specifically disclaims:

• Any implied condition of satisfactory quality;
• Any implied condition of fitness for any particular purpose, including any purpose communicated to the Provider;
• Any implied term of reasonable care and skill;
• Any warranty of accuracy, freedom from errors or defects, uninterrupted availability, security, or compatibility with any device, browser, operating system or assistive technology;
• Any warranty that the Service will be free from viruses, malware, scripts, third-party interference or malicious code; and
• Any warranty that the Service will produce Outputs that match the results of any proprietary software, reference manual calculation, or third-party check.

The Provider accepts no responsibility for inputs provided by you, for misinterpretation of Outputs, for use of the Service outside the United Kingdom, for use in breach of any export-control or sanctions regime, or for any decisions taken as a direct or indirect consequence of the Service.

The Provider does not warrant that the Standards referenced by the Service are current, and you are responsible for independently verifying the latest editions at the time of any professional use.

Limitation & Exclusion of Liability

Subject only to the matters set out in section 7.4 and section 23 below, and to the fullest extent permitted by law, the Provider shall not be liable to you or any third party for any loss or damage of any kind arising out of or in connection with your use of (or inability to use) the Service, any Output, any reliance on the Service, or any act or omission of the Provider.

7.1 Types of loss excluded

Without prejudice to the generality of the foregoing, the Provider shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, for any:

• Loss of profit, revenue, business, contracts, anticipated savings, goodwill, reputation or opportunity;
• Loss or corruption of data, database, configuration, project file, or electronic record;
• Cost of procurement of substitute goods or services;
• Cost of remedial works, rework, rebuild, remediation, flood recovery, soil recovery, pollution clean-up, environmental restoration, or third-party claims arising from the actual or alleged inadequacy of any drainage or water-management installation;
• Third-party claims against you (including by a client, contractor, local authority, regulator, insurer or adjoining owner) arising out of reliance on an Output;
• Pure economic loss, indirect loss, consequential loss, special loss, incidental loss, or loss for which a remedy is sought in the nature of a liquidated-damages claim; or
• Any loss arising from the withdrawal, modification, downtime, or discontinuance of the Service.

7.2 Cap on liability

Notwithstanding any other provision of these Terms, the Provider’s total aggregate liability to you arising out of or in connection with the Service, these Terms, or any collateral contract, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, shall be limited to the greater of (a) one hundred pounds sterling (£100) or (b) the total sums actually paid by you to the Provider for access to the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

7.3 Contribution

You acknowledge that any failure of a drainage or water-management design is likely to result from the combined or cumulative effect of many contributing factors (site investigation, design judgement, specification, workmanship, materials, maintenance regime, climate, and extreme weather) over which the Provider has no control. You agree that the Provider shall bear no contributory responsibility under the Civil Liability (Contribution) Act 1978 or otherwise in respect of any such failure.

7.4 Matters not excluded

Nothing in these Terms shall limit or exclude the Provider’s liability for:

• Death or personal injury caused by its own negligence, or that of its employees, agents or subcontractors (within the meaning of section 2(1) of the Unfair Contract Terms Act 1977);
• Fraud or fraudulent misrepresentation;
• Any liability which cannot be excluded or limited under applicable law, including rights a consumer may have under the Consumer Rights Act 2015 where the Service is supplied to you as a consumer.

Indemnity

You agree to indemnify, keep indemnified, defend and hold harmless the Provider, its directors, officers, employees, agents, licensors, contractors, successors and assigns, against all claims, demands, actions, proceedings, losses, damages, costs, expenses (including reasonable legal costs on a full indemnity basis), penalties, fines, judgments and liabilities, directly or indirectly arising out of or in connection with:

• Your use of the Service or any Output, or any act or omission made in reliance on the Service;
• Any breach by you of these Terms or any applicable law, Standard or regulation;
• Any claim brought by a third party (including a client, contractor, regulator, insurer, adjoining owner, tenant, or member of the public) alleging that an Output contributed to a flood event, pollution incident, structural failure, breach of planning condition, or any other loss; or
• Any representation made by you to any third party that the Service, the Provider, or any Output constitutes professional advice, certification, or a formal design.

This indemnity shall survive termination or expiry of these Terms for any reason.

User Responsibilities & Acceptable Use

You shall be solely responsible for:

• The accuracy, completeness and appropriateness of every input supplied to the Service;
• The selection of the correct tool and methodology for the matter at hand;
• Independent verification of every Output by a Qualified Engineer (see section 5);
• Ensuring that your use of the Service complies with all applicable laws, Standards, professional codes of conduct, client instructions, insurance requirements, and contractual obligations;
• Obtaining any necessary consents, permits, licences or approvals in connection with any project informed by the Service; and
• Maintaining adequate professional indemnity insurance in respect of your own activities.

You shall not, and shall not permit any third party to:

• Reverse-engineer, decompile, disassemble, modify, copy, scrape, harvest, or create derivative works from the Service or any part of it, except as expressly permitted by law;
• Use the Service to develop a competing product or service;
• Remove, obscure or alter any proprietary notices, branding, disclaimers, watermarks or attribution present in the Service or any Output;
• Attempt to gain unauthorised access to any part of the Service, its servers, networks, or data;
• Use the Service in any way that could overload, damage, disable or impair its operation or the operation of any third party’s systems;
• Introduce viruses, trojans, worms, logic bombs or other harmful code;
• Represent, falsely or misleadingly, that an Output is a professional deliverable, compliance statement, or certification;
• Use the Service in breach of any applicable data-protection, consumer-protection, or export-control law; or
• Use the Service to design any system relating to critical infrastructure, major hazards, dam safety, nuclear facilities, life-safety systems, or other contexts where failure could result in death, serious injury or significant environmental harm, without the prior written consent of the Provider.

Intellectual Property

All intellectual property rights in or arising out of or in connection with the Service (including but not limited to copyright, database rights, trade marks, design rights, patents, know-how, source code, styling, branding, text, graphics, layout, templates and methodology descriptions) are owned by or licensed to the Provider and are protected by UK and international law.

Subject to your compliance with these Terms, the Provider grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service and to use Outputs for your own internal engineering-screening purposes only. No other rights are granted.

You acknowledge that Outputs include the Provider’s branding and disclaimers, and you agree not to remove, modify or conceal them when forwarding an Output to any third party. If you incorporate an Output into a third-party deliverable, you must clearly mark it as an indicative feasibility screening produced by Quinnsite, unverified.

No assignment, sub-licence, commercial resale, or re-distribution of the Service is permitted without the prior written consent of the Provider.

This site contains databases (including but not limited to the standards index, tool catalog, and glossary) which are the property of the Provider and are protected by the database right under the Copyright and Rights in Databases Regulations 1997 (as retained in UK law). Substantial extraction or re-utilisation, whether quantitative or qualitative, is prohibited without the prior written consent of the Provider. The use of automated agents or web scrapers to extract or re-utilise content (including for the purpose of training artificial-intelligence models) is expressly prohibited.

Open-source software components used by the Service are listed at /NOTICES.html. Their respective licences are reproduced there in full where required by their terms. Nothing in this Section 10 affects your rights under those open-source licences in respect of the components themselves.

Third-Party Content, Standards & Services

The Service references, but does not reproduce in full, various third-party Standards. The Provider is not the publisher of those Standards and holds no rights in them. The Provider cannot warrant that any reference is accurate, current, or complete, and you must consult the official published text of any Standard before relying on it.

The Service may integrate with or display content from third-party services, including but not limited to:

• Map tiles provided by CARTO, OpenStreetMap contributors, or equivalent providers;
• Postcode-to-coordinate look-ups provided by postcodes.io;
• Web fonts provided by Google Fonts;
• JavaScript libraries provided by CDN services including cdnjs.cloudflare.com;
• AI-assisted chat or guidance provided by Anthropic PBC via the Claude API.

Such integrations are offered for convenience only. The Provider does not control and is not responsible for the availability, content, accuracy, policies or practices of any third-party service. Your use of any third-party content is at your own risk and may be governed by separate terms and privacy notices.

11.1 Conceptual Visualisations and AI-Generated Imagery

Certain hero images, scene illustrations and component diagrams displayed across the Service (including, without limitation, on the hub page, the Knowledge Gateway, and the Design Journey) are conceptual visualisations generated using artificial-intelligence image-generation tools. They are illustrative only and are not photographs of, or technical drawings derived from, any specific built scheme.

Such imagery may include stylised representations of drainage components, planting, hard landscaping and skylines. Component arrangements, dimensions, gradients, materials and species shown in any such image are indicative only, are not intended as engineering or landscape-architecture guidance, and must not be relied upon as a design reference or as compliant with CIRIA C753, BS EN 752 or any other standard. Any built design must be developed by a Qualified Engineer in accordance with the applicable Standards (see Section 14) and verified independently as required by Section 5.

Any resemblance in such imagery to identifiable real-world buildings, places, schemes, persons or branded items is incidental and unintended. The Provider makes no representation that any depicted location, structure or scheme exists, is accessible, or is endorsed by any third party. Where a real-world reference image, photograph or case-study image is used elsewhere on the Service, it will be expressly captioned as such.

Each AI-generated image is captioned "Conceptual visualisation generated using artificial intelligence. Illustrative only, not a depiction of a specific built scheme," or with substantively equivalent wording. The absence of such a caption on a given image is a clerical omission and not a representation that the image is photographic or documentary in nature; this clause governs.

Data, Privacy & Security

The Provider is registered with the UK Information Commissioner’s Office and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12.1 Data stored in your browser

The Service is delivered as a static web application. Inputs you provide to a tool (project name, dimensions, site postcode, engineer notes, etc.) are stored only in your own browser’s localStorage for session-restore purposes. This data does not leave your device unless you explicitly export a PDF or forward it yourself.

12.2 Data transmitted to third parties

Certain features may transmit data to third-party services:

• A postcode you enter into a postcode-lookup field is sent to postcodes.io (operated by Ideal Postcodes Ltd) solely to retrieve coordinates;
• Tile requests to the map provider include standard HTTP request data (IP address, user agent, referrer);
• Font and CDN requests include similar standard request data; and
• If you use any AI-assisted chat feature, your prompt and relevant context is transmitted to Anthropic via the Claude API pursuant to their terms.

12.3 No health, payment or special-category data

The Service is not designed to process health data, payment-card information, biometric data, or any other special-category personal data. You must not submit such data to the Service.

12.4 Your rights

Where the Provider acts as a controller of personal data, you have the rights to access, rectification, erasure, restriction, portability and objection under the UK GDPR, and a right to complain to the Information Commissioner’s Office (ico.org.uk). To exercise any such right, contact hello@quinnsite.co.uk.

12.5 Security

The Provider uses reasonable technical and organisational measures to protect the Service; however the Provider does not warrant that the Service is free from unauthorised access, interception or loss. You are responsible for securing your own device, browser and any local backups.

12.6 Accounts & billing

If you create an account, the account, profile, subscription and (for Pro subscribers) company-logo data you provide is processed as described in our Privacy Policy, and any subscription is governed by Section 4 (Payment, Subscriptions & Billing) of these Terms. Authentication and account storage are provided by Supabase (account data hosted in the London/EU region) and payments by Stripe. Your SuDS project and design data is not uploaded to the Provider’s servers; it remains in your browser as described in 12.1. Card details are handled solely by Stripe under its PCI-DSS obligations and are never received or stored by the Provider.

Cookies & Local Storage

The Service uses the following client-side storage mechanisms:

• localStorage: to persist your last-entered inputs in each calculator so that if you close and reopen a tool, the session-restore banner can offer to restore your work. This is not a cookie and is not transmitted to the Provider;
• No tracking or advertising cookies are set by the Provider. Aggregate usage analytics is provided by Netlify Web Analytics, which is cookieless and measured server-side, so no consent banner is required under PECR. If you sign in, a strictly-necessary authentication session is stored in localStorage by Supabase. Any further change will be notified and (where required) consent obtained in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003;
• Third-party services (fonts, tiles, postcode lookup) may receive standard HTTP request data, but the Provider does not set any tracking cookies via those services.

You can clear localStorage at any time via your browser’s developer tools or settings, which will remove all session-restore data.

Standards Referenced

The Service references (by name, extract or citation only, and without reproducing the underlying copyrighted text) the following Standards and guidance documents. Reference is not an endorsement by the publisher of the Standard, nor a warranty by the Provider that the tool’s methodology perfectly reproduces the Standard. You must consult the official text:

• CIRIA C753 “The SuDS Manual” (2015);
• BRE Digest 365 “Soakaway design” (2016);
• Defra Non-Statutory Technical Standards for Sustainable Drainage Systems (2015, refreshed 19 June 2025);
• Environment Agency climate-change allowances for peak rainfall intensity (2022 and any subsequent revisions);
• FSR / FEH (Flood Studies Report / Flood Estimation Handbook) rainfall methodologies;
• BS EN 752, BS EN 12056-2/3, BS EN 858-1/2, BS EN 13598-1/2;
• Approved Document H (Drainage and Waste Disposal) of the Building Regulations 2010;
• Water UK SSG/DCG (formerly Sewers for Adoption), 8th Edition;
• HM Treasury Green Book (social discount rate);
• PAS 2080 / RICS WLCA (whole-life carbon);
• Defra Biodiversity Metric (current version);
• Water Framework Directive Regulations 2017 and associated Environment Agency guidance.

Where the Service uses numerical constants or coefficients drawn from any Standard, the Provider has used reasonable endeavours to apply them correctly; however, you must verify every constant against the latest official source before relying on any Output.

Changes to the Service

The Provider may add, change, suspend, limit, restrict or discontinue any feature, tool, methodology, calculation, Output format, user interface, or the entire Service, at any time and without prior notice. The Provider does not commit to preserving any feature, tool or Output format.

Methodology updates (for example, to track amendments to a Standard) may result in different Outputs for the same inputs across versions. You are responsible for re-verifying any previously exported Output if you reuse it.

Changes to These Terms

The Provider may amend these Terms at any time by publishing an updated version on the Service. The version in force at the time of your use is the binding version. You agree that your continued use of the Service after publication of an updated version constitutes your acceptance of the updated Terms. If you do not accept any amendment, you must discontinue use.

Material changes will, where reasonably practicable, be notified by a banner on the Service for a reasonable period after publication.

Termination & Suspension

The Provider may terminate or suspend your access to the Service (in whole or in part, temporarily or permanently) at any time, with or without cause, with or without notice, and without liability. Without prejudice to that right, the Provider may terminate immediately where you breach any material term, attempt to circumvent any security measure, or use the Service in a manner that exposes the Provider to legal risk.

Upon termination, sections 1 (Definitions), 4–9 (Disclaimers, Verification, Accuracy, Liability, Indemnity, Responsibilities), 10 (IP), 12 (Data), 17 (Termination), 20 (Severability), 21 (Governing Law) and any other clause which by its nature is intended to survive, shall survive.

Force Majeure

The Provider shall not be in breach of these Terms, nor liable for any failure or delay in performance, caused by any event outside its reasonable control, including but not limited to: acts of God, flood, storm, earthquake, drought, fire, epidemic, pandemic, terrorism, cyber-attack, denial-of-service attack, failure of internet service providers, public-utility failure, unavailability of third-party services on which the Service depends, governmental action, war, civil commotion, or industrial action.

Severability & Waiver

If any provision of these Terms is held by a court of competent jurisdiction to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall, so far as possible, be replaced by a provision that achieves a valid result closest to the intended effect.

No failure or delay by the Provider in exercising any right or remedy shall operate as a waiver thereof. No single or partial exercise of any right or remedy shall prevent any further or other exercise of it.

Entire Agreement & Assignment

These Terms, together with any notices and policies referenced in them, constitute the entire agreement between you and the Provider relating to the Service and supersede any prior agreement, representation or understanding (whether oral or written) on the subject. You acknowledge that in entering into these Terms you have not relied on any statement, representation, warranty or understanding other than those expressly set out herein. Nothing in this clause limits liability for fraudulent misrepresentation.

You may not assign, novate, sub-licence or transfer any of your rights or obligations under these Terms without the prior written consent of the Provider. The Provider may assign, novate or transfer any of its rights and obligations at any time without restriction.

A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

Governing Law & Jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, save that the Provider retains the right to bring proceedings against you for breach of these Terms in your country of residence or any other relevant jurisdiction.

Nothing in this section shall restrict the rights of a consumer to bring proceedings in the courts of their country of residence where such rights are available under applicable consumer law.

Notices & Complaints

Any notice, complaint or other communication in connection with these Terms must be sent to the Provider by email to hello@quinnsite.co.uk. A notice is deemed received on the next Working Day after sending, provided no delivery-failure message is received.

The Provider welcomes questions, feedback and good-faith reports of defects. Please provide: a description of the issue, the tool name, the inputs you used, the Output you received, and the device/browser combination. The Provider will endeavour to respond within ten Working Days but gives no binding commitment in respect of response times.

Consumer Rights Notice

In particular:

• Where the Service is supplied as a digital service to a consumer, statutory terms as to satisfactory quality, fitness for purpose and conformity with description apply, as required by the Consumer Rights Act 2015;
• The Provider does not restrict or exclude liability for death or personal injury resulting from its negligence, or for fraud or fraudulent misrepresentation;
• Nothing in section 7 (Limitation of Liability) restricts any right that a consumer has which cannot be restricted under applicable law;
• A consumer may have the right to have the Service re-performed, to a reduction in price, or in certain circumstances to a refund, where the Service does not conform with statutory terms;
• A consumer is not required to accept an update that materially changes the Service; however, if they do not, the Service may no longer be provided;
• A consumer may bring a claim in the court of their country of residence.

Professional use of the Service by a trader, company, partnership, public body or other organisation is not use by a consumer. In such cases, the business-to-business limitations in sections 6 to 8 apply in full, and the Unfair Contract Terms Act 1977 (and not the Consumer Rights Act 2015) governs the enforceability of those limitations.